Refund policy

Returns & Refunds Policy

Last updated: 14 October 2026

At ALIO, we want you to feel good about what you wear. If something isn't quite right, we're here to help.

Returns

We offer a 14-day voluntary returns window from the date your order is delivered.

To request a return, email hello@aliowear.com within 14 days of receiving your order, including your order number and the item you'd like to return.

Please contact us before sending anything back so we can provide the correct return instructions and address.

For a voluntary return, items must be unworn, unwashed, unused beyond normal inspection or trying on, and in their original condition, with any original tags attached. Please include the original packaging where reasonably possible.

Trying an item on to check its fit is absolutely fine.

Return Shipping

For change-of-mind returns, including ordering the wrong size or colour, customers are responsible for return postage.

We recommend using a tracked delivery service and keeping proof of postage until your refund has been processed.

If an item arrives faulty, damaged or incorrect, contact us and we'll arrange an appropriate remedy, including covering reasonable return postage where required.

Refunds

Once we've received and inspected your return, we'll let you know whether it meets our voluntary returns conditions.

Approved refunds will be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund.

For voluntary change-of-mind returns outside your statutory cancellation rights, original delivery charges are not refunded.

Exchanges

We don't currently offer direct exchanges.

If you'd like a different size or colour, please return the original item in accordance with this policy and place a new order.

Made-to-Order Clothing

ALIO products are produced on demand rather than held as pre-printed stock.

This helps us reduce unnecessary production and waste.

Our standard made-to-order clothing remains eligible for applicable returns and statutory cancellation rights. Being made to order does not, by itself, remove your right to cancel.

Sale Items

Discounted and sale items are eligible for returns under the same conditions as full-price items.

Your statutory consumer rights are unaffected by promotional pricing.

Your UK Statutory Cancellation Rights

If you're purchasing online as a UK consumer, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us of cancellation, you generally have a further 14 days to return the goods.

To exercise this right, email hello@aliowear.com with a clear statement that you wish to cancel your purchase.

For a valid statutory cancellation, we'll refund the relevant goods and any standard outbound delivery charge required by law. Additional charges for upgraded or express delivery are not normally refundable beyond the standard delivery cost.

Refunds will be made within the legally required period. Where permitted, we may withhold the refund until we've received the returned goods or you've provided evidence of sending them back.

You are responsible for the direct cost of returning goods following a change-of-mind cancellation, provided this was communicated before purchase.

We may make a lawful deduction for any reduction in value caused by handling beyond what would reasonably be permitted when examining goods in a shop.

Certain statutory exceptions may apply, including goods genuinely made to a customer's individual specifications or clearly personalised.

Faulty or Incorrect Items

If your order arrives faulty, damaged, not as described or incorrect, please email hello@aliowear.com with your order number, a description of the issue and photographs where possible.

We'll review the issue and arrange the appropriate repair, replacement or refund in accordance with your consumer rights.

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.